“Why is CPaaS scalability important for contemporary businesses?” This question may come to your mind after you read the headline.
That’s because Communications Platform as a Service (CPaaS) is immensely popular among modern businesses.
According to a study by Gartner, 90 percent of global enterprises will leverage CPaaS platforms to operationalize CX and engagement by 2028.
Just a couple of years back, it was just 30 percent. That’s not all. The market size of global CPaaS is estimated to register impressive growth.
As per a report released by MarketsAndMarkets, the global CPaaS market is projected to grow at a compound annual growth rate (CAGR) of 29.4 percent from USD 12.5 billion in 2022 to USD 45.3 billion by 2027.
That’s why businesses need to take CPaaS scalability extremely seriously. The good news is they can do that by leveraging the right multi-tenant IP PBX software.
In this blog post, we will discuss the challenges businesses face when it comes to CPaaS scalability and how multi-tenant IP PBX can simplify CPaaS scalability.
So let’s dive right into the blog post and understand the challenges businesses face in ensuring CPaaS scalability and how multi-tenant IP PBX solutions can simplify CPaaS scalability for contemporary businesses.
If you are a business owner who is leveraging CPaaS solutions (or looking to do so), this blog post is just for you! Read on and thank us later.
CPaaS Scalability Challenges Faced by Businesses
Many contemporary businesses face a wide range of CPaaS scalability challenges due to various reasons. We have listed some of those here:
1. Cost Control
More often than not, scaling CPaaS solutions can result in massive increases in costs. It’s particularly seen when businesses must handle massive volumes of communication or more concurrent users. In such cases, it can lead to an upward spiral in costs.
2. Degradation in Performance
Low latency. Frequent downtime. Poor availability. Service delays. Unreliable reliability. All these are prevalent when businesses try to scale up their CPaaS solutions but don’t have the bandwidth to do so.
3. Manual Provisioning
Manual provisioning of communication systems is a bane for modern organizations in today’s time. When contemporary businesses attempt to provision their CPaaS solutions manually, they are more likely to face a wide range of challenges.
4. Integration Challenges
When businesses scale up (or down) their operations, they must integrate their CPaaS solutions with multiple APIs, legacy systems, and platforms. When a business grows, ensuring seamless integration can be complex. Especially when new communication channels are required to be added.
5. Quality Control
When businesses scale their operations up, they are more likely to face difficulty in ensuring consistent communication quality. Be it delivering messages or ensuring the clarity of audio and video calls, effective quality control can mean the difference between success and failure. Inability to control its quality could be a huge issue.
6. Resource Allocation
Efficient allocation and management of available resources is extremely important for contemporary businesses. However, it becomes challenging when businesses scale up rapidly. That’s indeed a challenge for many businesses.
7. Delivering Consistent CX and UX
Customer experience (CX) and user experience (UX) are the lifeblood of business success. When businesses scale up at a rapid pace, ensuring consistent CX and UX becomes a challenge for them. That’s because delivering them both across devices, locations, and networks can be challenging indeed.
How Multi-tenant IP PBX Software Can Simplify CPaaS Scalability for Businesses
Multi-tenant IP PBX software has proven to be extremely effective when it comes to simplifying CPaaS scalability for businesses. Let’s take a look at some of its benefits:
1. Optimum Allocation and Utilisation of Resources
As we have already discussed in the challenge faced by businesses in enhancing CPaaS scalability, a majority of them indeed find it hard to control costs as well as allocate and utilize resources in the best possible manner. In this case, the multi-tenant IP PBX software comes as a savior!
The multi-tenant architecture of multi-tenant IP PBX software ensures that businesses using CPaaS solutions are able to allocate and utilize all the available resources in the most efficient and effective manner.
2. High Uptime and Performance
No matter whatever the situation is, a business must never compromise on its performance and uptime. It always must make sure that their performance and uptime remains up to the mark. Always! Anything less than that is unacceptable!
Multi-tenant IP PBX solutions make sure that the latency, uptime, reliability, recovery, and overall performance of businesses remain nothing less than perfect. Some multi-tenant IP PBX software comes with the guarantee of 99.99 percent uptime or even 100 percent!
3. Automatic Provisioning
It’s no secret that businesses that rely on manual provisioning of their communication systems face a lot of difficulty as they scale up their CPaaS capabilities.
However, the automatic provisioning functionality of multi-tenant IP PBX software makes remote provisioning extremely effortless and efficient. By leveraging the feature, businesses can make sure that all their phones and communication systems are provisioned properly.
4. Seamless Integration
Multi-tenant IP PBX solutions enable the seamless integration of CPaaS platforms with a wide range of Application Programming Interface (APIs), legacy systems, and various other business applications such as Customer Relationship Management (CRM) platforms, ticketing platforms, SMS and MMS applications, and more.
When all these are seamlessly integrated with all necessary platforms, it enables businesses to leverage a whole gamut of sophisticated applications and platforms to enhance their operations.
5. Enhanced Quality Control
The question may come, “How can multi-tenant IP PBX solutions ensure optimal quality control?”
Well, as businesses leverage multi-tenant architecture of such solutions, they are able to ensure everything related to their CPaaS solutions, whether it’s the clarity of audio and video or message delivery, is of the highest standard.
Every Thing Said and Done,
CPaaS is an extremely fast rising space in the contemporary telecom landscape and many businesses are leveraging the solutions and providing a wide range of services to their clients.
When they grow their operations or expand to new business territories, keeping up their CPaaS scalability could be a challenge for them.
That’s where leveraging the right multi-tenant IP PBX software solutions can prove to be a game changer for them. The right multi-tenant IP PBX software comes equipped with a lot of cutting-edge features and functionalities that can work like a charm.
If you are considering enhancing your business’s CPaaS scalability, you must do whatever it takes to handpick reliable and sophisticated multi-tenant IP PBX software that has a proven track record.
