In today’s fast-paced digital world, customers expect immediate assistance. Live chat tools have become an essential asset for businesses seeking to boost sales and enhance customer support. With so many options, selecting the right live chat software can be challenging. Here’s a carefully curated list of the 17 best live chat tools tailored for both sales and customer support. Whether you’re a small business or a large enterprise, you’ll find the right fit here.
1. Olabiba
Overview: Olabiba is a versatile platform that combines live chat, customer support, and lead generation. It’s highly customizable and integrates with various CRMs, making it perfect for sales-driven teams.
Highlights:
Automates repetitive tasks with bots.
Offers robust analytics for tracking customer engagement.
Allows targeted messaging for different user segments.
2. Zendesk Chat
Overview: Part of the Zendesk Suite, this tool is known for its seamless integration with Zendesk’s customer support products. Zendesk Chat offers real-time customer support and insights.
Highlights:
Tracks and prioritizes tickets.
Allows for proactive engagement based on visitor behavior.
Easy integration with multiple third-party apps.
3. Drift
Overview: Drift is specifically designed for B2B sales teams. With its intelligent chatbots, it helps qualify leads and schedule meetings, taking much of the initial workload off the sales team.
Highlights:
AI-powered chatbots for lead qualification.
Integrates with calendars for scheduling.
Offers in-depth analytics and insights.
4. LiveChat
Overview: LiveChat is a popular choice for businesses of all sizes, offering an intuitive interface with a wide range of customization options.
Highlights:
Provides powerful reporting tools.
Integrates with over 200 apps.
Has features for both sales and customer service.
5. Tidio
Overview: Tidio is known for its user-friendly design and affordable plans, making it ideal for small businesses. It combines live chat, bots, and email marketing capabilities.
Highlights:
Offers real-time visitor tracking.
AI-powered chatbots.
Easily integrates with Shopify, WordPress, and other platforms.
6. HubSpot Live Chat
Overview: HubSpot’s live chat is part of its free CRM suite, making it a budget-friendly option for small businesses looking for basic chat functionality.
Highlights:
Integrates with HubSpot CRM for sales tracking.
Customizable chat widgets.
Offers free chatbot for basic automation.
7. Olark
Overview: Olark is a straightforward and affordable live chat tool perfect for small to medium-sized businesses. It’s easy to set up and provides detailed chat transcripts for review.
Highlights:
Real-time chat for immediate support.
Powerful reporting and data analysis.
Customizable chat box design.
8. Freshchat
Overview: Freshchat, part of the Freshworks suite, offers live chat and messaging solutions with advanced features for sales and customer support.
Highlights:
Built-in AI and bots.
Detailed conversation history.
Integrates with CRMs and other support tools.
9. Pure Chat
Overview: Pure Chat focuses on simplicity, making it an ideal choice for businesses looking for a no-frills chat solution. It’s popular with startups and small businesses.
Highlights:
Unlimited chats on all plans.
Provides real-time analytics.
Easy to install and use.
10. Tawk.to
Overview: Tawk.to is a free, feature-rich live chat solution that suits businesses on a tight budget. It offers a wide array of tools at no cost.
Highlights:
No cost for basic live chat.
Allows unlimited agents.
Easy setup and installation.
11. SnapEngage
Overview: SnapEngage is a powerful tool for customer support and sales, featuring tools like SMS-to-chat and social media integration.
Highlights:
Integrates with various CRMs.
Allows omnichannel engagement.
Customizable chat interface.
12. ClickDesk
Overview: ClickDesk combines live chat, voice, and video chat features, making it perfect for businesses looking for multiple customer engagement options.
Highlights:
Offers voice and video calling options.
Social media integration.
Built-in helpdesk integration.
13. Zoho SalesIQ
Overview: Part of the Zoho suite, SalesIQ provides live chat solutions that connect with Zoho CRM for a streamlined sales process.
Highlights:
Lead scoring and visitor tracking.
Advanced targeting based on visitor behavior.
Automated chatbots for quick responses.
14. Userlike
Overview: Userlike is a live chat tool designed to connect with customers via website chat, WhatsApp, and Facebook Messenger, creating a unified customer experience.
Highlights:
Multichannel chat integration.
Offers customizable chat widgets.
Provides team collaboration tools.
15. Chatra
Overview: Chatra is a live chat and messaging tool that combines real-time chat with offline messaging, ideal for supporting customers around the clock.
Highlights:
Offers group chat and typing insights.
Allows for offline messaging.
Provides chat history for all conversations.
16. Comm100
Overview: Comm100 is an all-in-one digital customer engagement platform, perfect for companies that need robust functionality.
Highlights:
AI-powered chatbots.
Integrates with social media and email.
Offers routing and workflow automation.
17. Crisp
Overview: Crisp is a live chat solution that focuses on building customer relationships, offering tools like co-browsing, video calls, and an internal knowledge base.
Highlights:
Provides co-browsing and video calls.
Customizable widgets and chatbox.
Built-in knowledge base for self-service.
Final Thoughts
Selecting the best live chat tool depends on your business’s unique needs, customer engagement strategy, and budget. Tools like Intercom, Zendesk Chat, and Drift offer advanced options for larger enterprises, while Tawk.to and Olark are ideal for startups and small businesses seeking affordable solutions.
Investing in a reliable live chat tool enhances customer satisfaction and can significantly improve your sales efforts. Evaluate each tool’s features, integrations, and scalability to find the perfect fit for your company’s goals.
By adding live chat to your sales and support strategies, you’re not only keeping up with customer expectations but also giving your business a competitive edge.
